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Showing grouped departments for Rooms & Front Office.
Log, store, claim, and return guest items with a shared front-office and housekeeping register.
The best lost-and-found workflows make current storage location and status obvious to every shift.
Calculate adjusted rooms available for hotel and restaurant operations.
Use when out-of-order rooms are excluded from sellable inventory. Whether to also exclude OOS depends on property policy and property system configuration; document denominator rule.
Calculate adr distributed for hotel and restaurant operations.
property system variant redistributes advance-bill revenue across stay dates to reflect daily earned rate more accurately. Use for stay-date analytics when billing timing distorts posted revenue.
Calculate adr excluding complimentary and house-use rooms for hotel and restaurant operations.
Use when house-use and complimentary rooms should not dilute rate. Common for owner/staff/internal-use heavy properties.
Calculate adr excluding complimentary rooms for hotel and restaurant operations.
Useful when complimentary rooms are present in occupied counts. Keeps rate based on revenue-generating stays only.
Calculate alos for hotel and restaurant operations.
Decide whether to include comp, house-use, day-use, split stays, and no-shows. Use stayed reservations, not inquiries, for operational ALOS.
Calculate booking lead time for hotel and restaurant operations.
Can be measured by mean, median, or by revenue-weighted average. Segment/channel-specific lead time is often more useful than property-level average.
Calculate cancellation rate for hotel and restaurant operations.
Variants use cancelled room-nights or revenue instead of reservation count. Separate pre-arrival cancels from late cancels if policies differ.
Calculate guests per occupied room for hotel and restaurant operations.
Variants may use adults only, adults+children, or exclude house-use rooms. Useful for breakfast, amenities, linen, and utilities planning.
Occupancy % from rooms sold and available inventory.
A one-point occupancy swing on a 200-room hotel changes sold inventory by roughly two room nights each day.
Calculate multiple occupancy percentage for hotel and restaurant operations.
Some hotels track double occupancy only (exactly 2 guests) versus multiple occupancy (>1 guest). Important for staffing and ancillary forecasting.
Calculate no-show rate for hotel and restaurant operations.
May be tracked by reservations, room-nights, or expected revenue. Important for overbooking rules.
Calculate occupancy percentage excluding complimentary and house-use rooms for hotel and restaurant operations.
Use for commercial performance reporting when staff/manager/owner-use rooms should not inflate occupancy. Keep rule consistent across periods.
Calculate occupancy percentage excluding complimentary rooms for hotel and restaurant operations.
Useful when complimentary stays create workload but should not count as commercial demand. In external benchmarking benchmarking, complimentary rooms are generally excluded from sold demand already.
Calculate occupancy percentage plus day-use and no-show variant for hotel and restaurant operations.
Operational property system variant for workload/forecast views. Not recommended for external benchmarking unless all peers follow the same rule.
Calculate out-of-order ratio for hotel and restaurant operations.
Use room-nights, not room count, when OOO lasts for partial periods. Some operators separate OOO from OOS.
Calculate rooms available for hotel and restaurant operations.
Standard benchmarking denominator. Variations: adjusted supply may subtract OOO rooms for all or part of the period; some property system 'available rooms' fields mean unsold rooms remaining today, not period supply. Use external benchmarking supply for benchmarking and calculator consistency.
Calculate rooms sold for hotel and restaurant operations.
benchmarking excludes complimentary rooms from rooms sold. property system operational reports may show occupied rooms separately from paid sold rooms.
Create a clean shift handover with occupancy, VIPs, incidents, and next-shift priorities.
Shift notes work best when they capture decisions and follow-up ownership, not just a list of events.
Calculate walk-in rate for hotel and restaurant operations.
Useful mainly for operational mix analysis. Many urban or airport hotels trend this separately from pre-booked transient demand.
