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Rooms & Front Office

Cancellation Rate Calculator

Use this tool to review cancellation rate with a consistent period, denominator, and operating rule.

  • No login required
  • Save in this browser
  • Optional account sync
  • Built for hotel operators
Inputs

Enter your figures

Run the calculator anonymously, then save the result in this browser or sync it to your account after sign-in.

Formula

How this calculator works

This formula converts source operating values into cancellation rate for quick review.

Cancellation Rate = (Cancelled Reservations ÷ Total Reservations Made) × 100
Context

Why this metric matters

Variants use cancelled room-nights or revenue instead of reservation count. Separate pre-arrival cancels from late cancels if policies differ.

Hotel insight

Industry context

  • Variants use cancelled room-nights or revenue instead of reservation count. Separate pre-arrival cancels from late cancels if policies differ.
  • Small changes in denominator rules can move the result, so keep the same reporting basis when comparing periods.
Operational notes

Before you act on the number

  • 120 cancellations ÷ 1,500 reservations × 100 = 8.0%
  • Confirm whether internal-use, complimentary, adjustment, or excluded activity should be included before comparing periods.
  • Use this result as an operating guide and review it with the supporting business context.